Qualification + Selection
Qualification
Our goal is to develop and maintain a robust supply base of Qualified Suppliers aimed at providing lowest total costs and exceeding our customer expectations.
Our qualification process is designed to gradually share information about each other, so we can each make clear decisions whether or not to continue the process. Our objective is to qualify suppliers with the best capability match to our business needs.
Selection
Qualified Suppliers must successfully complete a process and fulfill agreed upon requirements. Our qualification process includes research, evaluation, agreement, as well as ongoing monitoring and measurement.
Our Qualification Leaders develop a candidate supplier list from various sources, including our database of potential material and service providers.
The database is populated by inputs from our global Supplier Questionnaire.
Management
A supplier is selected from our qualified suppliers. We award business based on the supplier’s ability to meet specific requirements of a Schedule Agreement that includes line items such as quality, reliability, total delivered cost to point of use, environmental impact, etc.
We manage our suppliers with our customers in mind. We monitor our suppliers’ performance to ensure the products and services they provide meet or exceed the agreed upon terms and conditions.
Global Agreement
Prior to providing you access to Steelcase Engineering Specifications you will be required to sign a confidential disclosure agreement.
Steelcase and the supplier agree to certain terms and conditions of our Global Master Agreements. We have several types of agreements based on what is being purchased. The Master Agreement describes the general terms and conditions governing any purchase of product, material, service, or equipment by Steelcase from a supplier.
Qualified suppliers have appropriately demonstrated documented and implemented primary business processes and any special processes (welding, coating or adhesives).
Resources
CODE OF CONDUCT
We work with our suppliers to mutually serve our customers and shareholders. Together, we strive to meet and exceed quality standards, improve efficiencies and effectiveness, and manage resources and costs. We have established guidelines, tools and programs to enhance this outcome. Chief among these is the Steelcase Supplier Code of Conduct.
Supplier Code of Conduct (Chinese)
ENVIRONMENT, HEALTH + SAFETY HANDBOOK
It is Steelcase’s position that responsibility for the performance of safe work and protecting our environment by employees of outside contractors includes compliance to OSHA, MIOSHA, MDEQ, EPA and other federal, state and local regulations remains with the outside contractor. This booklet outlines the Steelcase policies and procedures for environmental, health and safety practices.
Environment, Health + Safety Handbook
SUPPLIER QUESTIONNAIRE
This is our invitation to you to tell us about your company whether you are based in New York or New Delhi. Suppliers providing logistics services like Full Truckload, Less than Truckload, Brokerage, and Warehousing should complete the Logistics Supplier Questionnaire.
Logistics Supplier Questionnaire
MASTER DATA MAINTENANCE FORM – CHINA suppliers only
This form is only for China-based suppliers and is used during the supplier add or change process. The supplier needs to sign and stamp their company chop on the attached form to verify the supplier confirmation comes from the authorized company leader. The supplier needs to complete both Chinese and English sections. The supplier attaches a pdf of the completed version with their supplier information sent to Steelcase.
SUPPLYSYNC
SupplySync is a private, Internet-based exchange that connects Steelcase with its supply network. The exchange provides a wide range of business services for both indirect and direct material suppliers.
If you are already a Steelcase supplier, your buyer or primary contact at Steelcase can share more about SupplySync with you. If you are interested in becoming a candidate supplier, please fill in our Candidate Supplier Questionnaire form.
START Manual
The START Manual is a description of the day-to-day business processes required to be a Direct or Finished Goods supplier to Steelcase.
Packaging Specification and Distribution Guideline
The Packaging Specification and Distribution Guideline provides instructions on the design and testing requirements of product packaging.